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Cisco SmartNet Onsite: Extended Service Agreement for On-Site Support

When companies rely heavily on technology and network infrastructure, they need to ensure that their equipment is always up and running. Any downtime can be costly, resulting in lost productivity, revenue, and customer satisfaction.

This is where Cisco SmartNet Onsite comes in. It is an extended service agreement that provides on-site support for Cisco equipment, ensuring that any issues are resolved quickly and efficiently.

What is Cisco SmartNet Onsite?

Cisco SmartNet Onsite is a support service that provides hardware replacement and technical support for Cisco networking devices. It covers a range of Cisco products, including routers, switches, firewalls, and wireless access points, among others.

With SmartNet Onsite, customers have access to Cisco’s technical expertise and resources to help them resolve any network infrastructure problems. It also includes on-site support services, which means that a Cisco engineer will be dispatched to the customer’s location to fix any issues that cannot be resolved remotely.

What are the Benefits of Cisco SmartNet Onsite?

There are several benefits of SmartNet Onsite, including:

1. Reduced Downtime – As mentioned earlier, downtime can be costly for businesses. With on-site support, issues can be resolved quickly, minimizing downtime and keeping businesses running smoothly.

2. Expert Technical Support – With SmartNet Onsite, customers have access to Cisco’s experts, who have the technical expertise to resolve any complex issues.

3. Rapid Hardware Replacement – In case of hardware failure, SmartNet Onsite ensures that replacement parts are delivered quickly, minimizing the time it takes to get equipment up and running again.

4. Predictable Costs – SmartNet Onsite provides customers with a predictable cost structure, making it easier for businesses to budget for support services.

5. Increased Peace of Mind – Knowing that an expert is available to resolve any issues, and that equipment can be replaced quickly, provides customers with increased peace of mind.

How to Purchase Cisco SmartNet Onsite?

Customers can purchase SmartNet Onsite through Cisco’s authorized partners. They can choose from a range of service levels, including next-business-day (NBD) on-site support and same-day (SD) on-site support.

In Summary

Cisco SmartNet Onsite is an extended service agreement that provides on-site support for Cisco networking equipment. It offers benefits such as reduced downtime, expert technical support, rapid hardware replacement, predictable costs, and increased peace of mind.

For companies that rely heavily on their network infrastructure, SmartNet Onsite can ensure that their equipment is always up and running, providing the foundation for a successful business.